Online orders from Derivan FAQ

About Us 

We are a second-generation family business and have been proudly making paint here at the Derivan Factory for over 50 years – located in Rhodes, Sydney Australia. We are never out of stock as we make it on site.

Where do we ship to?

Online ordering is only available in Australia at the moment for international orders please contact us @ [email protected]

What payment methods do you accept for online orders?

We accept Visa and MasterCard on our website.

Our sales staff can also process other payment types manually, contact us and we can do  your order over the phone.  

How can I track my internet order 

Our staff will be more than happy to provide you with a tracking number, call us on 02 97362022 or email us with your order number and we will send you your tracking number.

When will my order be dispatched?

For all orders received before noon, your order is dispatched the same day and next day after 12 pm. It is the utmost importance to get your order to you as swiftly as possible.

Is your product Australian Made?

All our paint is made here on-site at the Derivan Factory our customers are often surprised to hear that we manufacture our paint in Australia. Yes, it is proudly Australian  ma de, and you can be confident your online order is factory fresh with quality raw materials.